Expert Technical Teams Across UK, US, and India
Round-the-clock coverage for all datacenter products and critical infrastructure. From emergency response to proactive monitoring, our distributed teams ensure expert support is always available when you need it.
3
Global Hubs
UK · US · India
<15 min
Critical Response
P1 emergency escalation
99.99%
Target SLA
Maximum uptime guarantee
24/7
Coverage
Follow-the-sun support
Our distributed teams ensure expert support is always available, no matter your timezone or location.
GMT/BST
Primary support hub with senior engineering expertise for complex datacenter deployments and critical infrastructure.
EST/PST
North American support specialists for on-site deployments, commissioning, and regional customer engagement.
IST
Round-the-clock monitoring, proactive alerts, and technical operations support ensuring continuous service.
We prioritise critical datacenter issues with rapid response times and escalation protocols.
< 15 minutes response
Complete system outage, datacenter critical infrastructure failure, or production data loss
< 30 minutes response
Major functionality impaired, performance degradation affecting operations
< 4 hours response
Minor functionality issue, feature requests, configuration questions
Comprehensive support for all PODTECH datacenter solutions
Multiple ways to reach our expert teams
Our teams are standing by to help with any datacenter infrastructure challenge.