Headquartered in Sandyford, Dublin, Capstone will integrate into the Welltel organization and trade under the Welltel brand with immediate effect, continuously supporting its 250,000+ users in 327 sites across 38 countries. Further increasing Welltel’s workforce, Capstone’s expertise will be leveraged by Welltel and the combined workforce will cross-sell to both customer bases following the integration process.
“We are delighted to announce the acquisition of Capstone as part of Welltel’s strategic plan for growth. The merging of our two companies will enhance our cloud contact center and unified communications capabilities, and enable us to provide these services on a wider scale for customers while maintaining our customer service ethos,” said Ross Murray, chief executive officer of Welltel.
“Capstone brings a loyal customer base and a highly-skilled, specialist workforce built over a ten-year period to Welltel, and we look forward to continued expansion as a combined entity. Its impressive Net Promoter score of 9 further underscores Capstone’s market-leading customer-focused service delivery.”
As announced, Capstone employees based in Dublin and London will join the existing Welltel teams in Ireland and the UK, and offer skillsets such as engineering, project management, pre-sales, sales and finance.
“Capstone is thrilled to join Welltel at an exciting time in the growth of the company. Our respective services and skillsets complement each other, and we have the opportunity to leverage each other’s expertise to accelerate our upward trajectory. The synergy between our businesses makes this integration a natural fit,” said Fergus Kelly, managing director, Capstone Intelligent Solutions.
According to the acquisition agreement, this deal includes Capstone Intelligent Solutions Ltd, Capstone Intelligent Solutions Europe Ltd, and Capstone Intelligent Solutions UK Ltd.