As specified by the Council, the contracts entail the implementation of a fully integrated ERP SaaS solution from Oracle, including full UK local government Human Resources (HR), finance, procurement, payroll, and analytics functionality/capability.
The contract offerings will have Oracle get £13.5 million and Insight Direct grabs £4.4 million as a service partner. The initial term of the contract is 78 months which includes 18 months for implementation and 5 years for live operation. The Council however, can extend this contract by 5 years followed by a further 5 years which also applies to contract for software licenses with Oracle Corp.
“While councils have coped well in the face of continuing uncertainty, there are now real fears of failure looking ahead. But with every threat comes an opportunity. Digital disruption, artificial intelligence and robotics have the potential to transform local public services. Councils will need resilience, agility and new capabilities to grasp their potential,” the Council states in its business case for the procurement, which was approved in May 2019.
The Council further stated that the current core and peripheral HR and Finance Systems which was built on Oracle E-Business Suite (EBS), have been in operation for 14 years, and in their current form constrain options for transformation of systems, data and processes.
Although EBS is supported by Oracle to 2030, it is no longer marketed, the Council said. Adding that “It is now a legacy system and in practice there is now a risk of degradation of support levels and reduction in enhancement investment.”
With this procurement, Norfolk County Council expects its new organization-wide ERP system to go live in October 2021, which could feature integrated AI, chatbots and machine learning for improved business process and therefore productivity.