According to IFS, the acquisition of Axios Systems will improve its capabilities with new IT Service Management (ITSM) and IT Operations Management (ITOM) functionality to help companies improve the design and automation of workflows, drive efficiency internally, and connect data across teams and systems to ultimately create opportunities to better serve its customers.
“The acquisition is very significant for IFS: we are extending our Service Management proposition to help businesses address inefficiencies that can impact their ability to deliver delightful `Moments of Service’. Beyond process and workflow design and simplification, Axios and IFS together create visibility across internal and external siloes,” said Darren Roos CEO of IFS.
Axios claims to have built a reputation for the quality of its omnichannel service management solution with an international blue-chip customer base across the US, Europe, Middle East and LatAm. Furthermore, IFS expectation is that combining Axios Systems with IFS’s ambition will help cement itself as the market leader in the Service space.
“As the founder of Axios, I am proud that my family and team have successfully established a global and well-respected provider of enterprise service management solutions. We are not done yet, we want to keep working with the great customers we already have and add new ones,” said Tasos Symeonides, CEO and Founder of Axios.
“To achieve this, we needed to join forces with a global software player who is as passionate about service management, delivering value, and creating great customer experiences, as we are. In IFS we found the ideal strategic partner and are now playing a role in helping IFS extend its leadership in enterprise service management!”
As announced, IFS customers can now deploy Axios Systems’ Enterprise Service Management capabilities as a best-of-breed point solution or integrate it with other capabilities built into IFS Cloud.