Blue Panda, headquartered in Salt Lake City, Utah, developed CoreInteract as a multi-tenant cloud solution which is integrated with Microsoft Teams to automate the routing and queuing of inbound customer requests using the customer’s preferred communications channels, including voice, SMS, web chat, email, and social media.
Mark Allen, former CEO of Blue Panda and now Vice President of Technology and Alliances at Altigen said, “I’m very excited to be joining forces with Altigen due to their reputation in the industry and ability to accelerate the business opportunity with the CoreInteract platform. Although we’re still in the early stages of the product life cycle, having access to Altigen’s sales and technical resources as well as their base Microsoft channel partners, are huge factors in driving the adoption of the CoreInteract platform.”
CoreInteract is further said to be a managed cloud service which employs Microsoft Cognitive Services to deliver advanced analytics, including keyword detection and sentiment analysis. The platform also features the ability to process and deliver inbound customer requests directly to Teams users, with no additional desktop software required.
“Our business objective is to become the leading provider of cloud communications solutions and services for Microsoft Teams, Mark Allen stands out as a true industry visionary. We’re really pleased that Mark and his Blue Panda ownership group decided to join the Altigen team,” said Jerry Fleming, President and CEO of Altigen.
“The CoreInteract platform is spot-on as the enterprise digital customer engagement platform for Microsoft Teams, combined with our FrontStage Teams Contact Center solution, Altigen will now uniquely be able to offer the most complete and progressive suite of advanced communications solutions for Teams – addressing the requirements of the office personnel, work at home employees and corporate contact center agents.”
According to Altigen, CoreInteract is expected to be generally available in the last quarter of 2020. Its customers are envisioned to benefit from improved customer service, increased employee productivity, and simplified management.