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New Relic Joins Atlassian DevOps Platform to Integrate Errors Inbox with Jira Software

New Relic Joins Atlassian DevOps Platform to Integrate Errors Inbox with Jira Software

Data observability service provider New Relic, has just joined the Atlassian Platform Partner Program as part of the Atlassian Open DevOps solution that integrates Jira Software with DevOps tools.

Based on this partnership, New Relic has integrated its platform functionality for error tracking known as ‘errors inbox’ with Jira Software, enabling developers to easily access and set up full stack error tracking and software performance monitoring from inside Jira Software, Atlassian’s issue and project management tool.

“As applications grow more complex, developers need a system in place to proactively fix errors before the customer experience is impacted,” said Peter Pezaris, SVP, Strategy and User Experience at New Relic.

“Errors inbox for Jira Software, which builds on the strong history between New Relic and Atlassian, makes developers’ lives easier by allowing them to get to the root cause faster with full error details – including stack traces – and alerts whenever a critical, customer-impacting error arises. Ticketing is made easier, too, as teams can instantly create Jira Software issues with all the right information, without leaving their error management workflow.”

The New Relic and Jira Software integration is expected to yield benefits such as unified error management where errors are grouped and displayed on a single screen for visibility and can be tackled across the full application stack with APM, RUM, Mobile, and Serverless (Lambda Functions) data tracked.

Also with this integration, DevOps experts can set up templates and file Jira ​​Software issues containing error details, associated issues, and direct links to the stack trace and entities in New Relic for easy debugging.

“Atlassian and New Relic share a vision to improve the developer experience by meeting users where they are and allowing them to use the tools they know and love,” said Bryant Lee, VP of Partnerships and Developer Experience at Atlassian.

“We are excited to include New Relic errors inbox as an app in the Jira Software toolchain page, which makes it easier for millions of users to discover and connect DevOps apps used throughout the software development lifecycle to fill gaps in the toolchain as their DevOps practices evolve.”

As announced, the new Errors inbox for Jira Software is available for free to all New Relic full platform users and Jira Cloud users.